At Snow Peak we want you to feel comfortable knowing your information is protected when you browse our website. The information we learn from our customers is to help us personalize and continually improve your experience with Snow Peak.
Information Collected from Users
Snow Peak may store information you enter or provide in any way on our website. This information is collect for example when you: visit our website, place an order, sign up for our email newsletter, or enter a contest or sweepstakes. The information collected is the billing and shipping addresses, including e-mail address, phone and credit card numbers and expiration dates of Users who purchase products from Snow Peak through our website.
Information we collect may also include other personal or preferences information that you provide to us. It may include information you submit about other people. For example the name, email and mailing addresses and phone numbers of a gift recipient.
Personal information may also be collected if you send an email or call our customer service department. This information may be used to personalize the services we provide to our Users through product recommendations or special offers that we think will interest you.
Examples of automatic information we collect and analyze to improve our service are: Internet Protocol (IP) address use to connect your computer to the internet, login, e-mail address, password, time zone, computer and connection information such as browser type, version, operating system, purchase history, platform, and browser plug-ins, cookie number, number you used to call our customer service line. This information is used to help improve our website and to insure it performs optimally for all users.
On most browsers you can adjust the settings to prevent your browser from accepting new cookies, to have the browser notify you when you receive new cookies, or how to disable cookies altogether. However if your web browser does not allow cookies, it may prohibit you using or interacting with all or parts of the Snow Peak website. The information cookies provide to Snow Peak help us to continually improve our services and information we provide on our website.
Use of Personal Information
Snow Peak uses personal information to:
- Fulfill a User’s purchase request and notify Users of their order status.
- Provide Snow Peak customers with changes in our website, product notices, new services, and special offerings.
- Inform customers about the products that have been purchased from us
- Improve the Snow Peak website, products, services, customer service, and marketing.
- Respond to Users’ questions or comments
- Administer a Users’ contest entry
Marketing Service Providers
We also share information with companies that provide support services to us, such as the companies that host the Snow Peak website, deliver products, maintain and manage customer information and/or customer communications, fulfill promotions, or help us market our products and services. We provide these companies with information so that they may provide services for us, and we do not authorize these companies to use your information for other purposes.
When you provide Snow Peak with your email address you will receive our email newsletter. You may choose at any time to discontinue receiving the Snow Peak newsletters by opting out or unsubscribing.
In order to deliver our e-mail newsletters Snow Peak will need to supply your email address to specific service providers who deliver e-mails on our behalf. We also use service providers to authenticate and validate the information provided by our customers to help assure that our e-mail is successfully delivered.
Links to Other Websites
Our website or company blog offers links to other sites. We do not provide any personally identifiable customer information to these third-party Web sites.
Privacy Protection for Children
Snow Peak does not knowingly provide our service to persons under the age of 18 in compliance with the Children’s Online Privacy Protection Act.
Disclosure of Information to Third Parties
Snow Peak takes the protection of your information very seriously. Snow Peak does not sell or rent your contact information to other marketers. We may use the information you provide us with to improve and personalize our services, content and advertising.
Snow Peak may disclose information about our Users to comply with requirements by Law enforcement or legal process, to respond to claims, or to protect the rights, property or safety of Snow Peak or others.
Sale or Acquisition
In the event that another company acquires Snow Peak or all or part of its assets, we would provide the corresponding information regarding our customers and other users of this website to the acquirer.
Secure Sockets Layering (SSL)
The Snow Peak website uses Secure Sockets Layering (SSL) to encrypt your personal information; this includes your credit card number, before it is transmitted over the Internet. SSL is the e-commerce standard secure online transactions.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Changes to Personal Information
Once you have made a purchase, registered to receive emails or otherwise registered on our website, please forward all immediate changes to firstname.lastname@example.org or contact Customer Service: 503.461.0781
503.461.0781 Hours: 8:30AM - 5 PM PST