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FAQ

General

What is Snow Peak?Faq arrow

Snow Peak creates restorative experiences in nature through its Japanese-designed outdoor gear and apparel. Learn more about our history and mission.

Where is Snow Peak based?Faq arrow

Snow Peak was founded in Niigata, Japan, and it remains the home of Snow Peak's global headquarters. You can learn more about our origins and heritage here. e have two US retail stores: our USA flagship in Portland, Oregon, and a location in Brooklyn, NY. Learn more about our retail locations here.

Order Status

Why has my tracking not updated?Faq arrow

Please allow up to 48 hours for the carrier to register the shipping status. If you are still not seeing any updates after that time, or your tracking number is not updating at all, please contact our Customer Experience Team.

Am I able to edit or alter my pending order?Faq arrow

We are unable to edit an order after it has been placed. We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not begun shipping.

How can I cancel my order?Faq arrow

We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not been processed and prepared for shipment.

Why was my order canceled right away?Faq arrow

If you have any questions regarding a canceled order, please contact our Customer Experience Team.

My tracking shows "delivered" but I have not received my parcel. Can Snow Peak assist?Faq arrow

We apologize on behalf of the shipping provider for any potential delivery issues. Please contact our Customer Experience Team for additional assistance.

How can I upgrade my shipping option?Faq arrow

We are unable to upgrade shipping options on an order once it has been placed. We can cancel orders upon request, and the order can be placed again with an upgraded shipping option.

Does Snow Peak cover taxes and duties on international orders?Faq arrow

Your country may require you to pay import fees, customs, duties, and value-added taxes (VAT), etc., which are not included in the shipping cost listed on our website. These charges are the sole responsibility of the customer and are non-refundable. Please be aware that you may need to work with your local post office to pay customs and duties before they release your shipment to you. If you fail to pay applicable duties, taxes, and fees, the package will be abandoned, and Snow Peak will not refund the abandoned order, including shipping charges and fees. Please note that orders outside the USA and Canada are ineligible for returns or exchanges.

Returns

How can I begin the return or exchange process?Faq arrow

Purchases made directly from snowpeak.com may be returned through our online return portal. Please visit our Returns and Repairs page for more information. Items purchased from our retail stores must be returned to that same store location with proof of purchase. Items purchased through Snow Peak dealer partners must be returned to the original place of purchase.

How can I see if Snow Peak has received my returned item?Faq arrow

Please keep a record of the tracking information on your return label as that will provide the most up-to-date information on your return shipment.

I am having issues with my provided return label. Can Snow Peak assist me with this?Faq arrow

Yes, we would love to help. Please contact our Customer Experience Team for assistance.

Does Snow Peak allow for international returns or exchanges?Faq arrow

Snow Peak USA does not accept returns for orders shipped internationally.

I am past the 30-day policy window. Can Snow Peak still accept my return?Faq arrow

We cannot take returns outside of the policy window.

I have a Snow Peak item that was gifted to me. Can I return or exchange it?Faq arrow

We can take returns or exchanges on gifts as long as we can locate the original order and it is within the 30-day return window.

Please contact our Customer Experience Team for assistance in returning or exchanging a gifted item from the Snow Peak USA website.

Warranty & Repair

How can I submit a warranty claim?Faq arrow

Please review our Warranty page for all information on eligibility and submission instructions.

Can I receive an update on my warranty claim?Faq arrow

If you need an update on your warranty claim, please contact our Customer Experience Team and include your RMA number for reference.

Product Information

When will the item I want be restocked?Faq arrow

The best way to be notified when something comes back in stock is to use the 'Notify Me' feature on our website to get a notification via email as soon as it's back in stock. Once the item is restocked, you will receive an email notification and will be able to complete your transaction on a first-come, first-served basis.

Where are your products made?Faq arrow

Please contact our Customer Experience Team for specific product information requests.

How can I view English instructions for your products?Faq arrow

Please contact our Customer Experience Team for specific product information requests.

What is Takibi?Faq arrow

Takibi means bonfire in Japanese. Takibi Time is the act of gathering around a fire with loved ones to share food, drinks and build bonds. Takibi Time is at the heart of our brand. Learn more about our Takibi products and read about How To Takibi Time.  

Takibi is also the name of Snow Peak's first restaurant in the United States. Learn more about the izakaya-style dining experience and book a reservation.

How can I clean the Takibi Fire & Grill?Faq arrow

We recommend cleaning Takibi components in lukewarm water with mild dish soap. We do not recommend machine washing any components of the Takibi.

What is IGT?Faq arrow

The Iron Grill Table (IGT) system is a modular, customizable outdoor kitchen designed to cook nearly anything outdoors. Iron Grill Table set-ups come in a range of sizes and styles. Visit our IGT page to learn more and begin building your own!

How can the IGT table be configured?Faq arrow

The Iron Grill Table series is designed to be personalized to fit each individuals specific needs. Read our guide to Getting Started and explore our IGT configurator for a guided experience in creating your IGT set-up.

How can I best care for my titanium products?Faq arrow

We recommend cleaning titanium products in lukewarm water with mild dish soap. We do not recommend machine washing any titanium products.

What kind of fuel can I use with my Snow Peak product?Faq arrow

Most of our stoves use isobutane fuel. Please refer to the stove's product page for confirmation of fuel type. The use of alternative fuel and adapters is potentially dangerous and is strongly discouraged. Additionally, any damage caused by using a third-party fuel or adapter is not covered by our warranty.

Does the GigaPower Windscreen work for all stoves?Faq arrow

The GigaPower Windscreen is compatible with the GigaPower line of stoves. The use of a third-party windscreen is potentially dangerous and is strongly discouraged. Additionally, any damage caused by the use of a third-party windscreen is not covered by our warranty.

What is Prop 65?Faq arrow

Please visit https://www.p65warnings.ca.gov/ for more information about Prop 65.

How is the apparel sized?Faq arrow

Snow Peak apparel items are gender-neutral. Each item has its own specific size guide, which can be found on the product page. Please contact our Customer Experience Team with any additional questions.