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Assistant Retail Store Manager - NYC


The Assistant Store Manager works closely with the Store Manager in the day-to-day operations including customer service, team building, merchandising, marketing opportunities, inventory management, and opening/closing the store.

This position is a full time nonexempt hourly position with benefit eligibility and reports to the Store Manager. The starting compensation is $24 per hour and the schedule requires availability on evenings, weekends, and holidays.


  • Share a passion for the outdoors and the beneficial role it plays in people’s lives
  • Express curiosity and creativity by taking initiative and be resourceful
  • Understand your effect on business targets
  • Make a memorable impact by being approachable, respectful, responsible, and joyful
  • Value all people for their skills, experience, and unique perspectives



  • Ensure a consistent excellence of customer service and resolve escalated issues
  • Open and close the store
  • Report daily, monthly sales goals
  • Receive deliveries and stock sales floor in a timely manner
  • Plan, promote, and coordinate events; report event profitability: maintain event calendar
  • Oversee retail inventory and restocking
  • Oversee store window and showroom floor set monthly updates
  • Lead a robust training program for retail store associates on gear, apparel, policies, procedures; recognize and suggest additional trainings
  • Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Create and manage shift schedules; verify hours worked for payroll
  • Lead monthly retail contests
  • Leverage individual staff strengths, encouraging employee development and motivation
  • Supervise staff for productivity and adherence to store regulations; ensure that healthy, safety, and security rules are followed; notice and promptly correct any negative behavior; escalate discipline to Store Manager
  • Serve as Manager of the Day when Sales Manager is not present
  • Support Store Manager with reporting, purchase order, and weekly fill in duties as needed
  • Work closely with the store manager to support recruiting efforts
  • Build, adapt, and maintain tools and reports
  • Suggest strategies for process improvements
  • Develop and maintain documentation and standards
  • Support change management processes within the department
  • Provide support and advice on cross-functional projects
  • Participate in team meetings; provide knowledge, support, and advice for interdepartmental process improvements, projects, or policy revisions


  • High School Degree
  • 3 years working in a retail environment
  • Experience leading a team; enforcing and maintaining company policies and procedures; creating and maintaining employee scheduling
  • Ability to learn new computer programs and software
  • Proficient understanding of the financial and business acumen to drive store profitability
  • Proficient understanding of Microsoft Office Suite or related software
  • Intermediate expertise in excel and word
  • Intermediate mathematics and reporting
  • Excellent verbal and written communication skills
  • Ability to learn quickly; creatively solve new problems
  • Ability to act with integrity, professionalism, and confidentiality
  • Proficient interpersonal, negotiation, and conflict resolution skills
  • Strong leadership skills with ability to motivate staff
  • Excellent time management skills with a proven ability to efficiently manage multiple, concurrent, time-sensitive projects and priorities
  • Excellent customer service



  • Degree from a college or university
  • Experience in the outdoor or fashion industries
  • Experience using Shopify and/or any other digital platform



  • Prolonged periods standing
  • Must be able to lift 50 pounds



  • A creative, fun, and dynamic work environment in beautiful Soho, New York
  • Employee discounts on incredible Snow Peak gear
  • Health, Dental, PTO, and Retirement Benefits



    If this sounds like a good fit for you, please send your resume and a cover letter (PDFs) to  Tell us about the unique value you offer Snow Peak. 

    Candidates from diverse backgrounds are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.